On-site support for check-in,
speakers and live operations
We support live operations on site so registration, event apps, and hardware run smoothly when it matters most.
Key features
Support where queues build first
We help keep registration desks moving with the right support around check-in, badge printing and attendee questions.
Help for speakers and attendees
We support the people using the platform live so small problems do not turn into bigger delays.
Prepared for the live environment
Printers, tablets and event kit only help if they are ready before the first attendee walks in.
Quick response when things shift
Live events change fast. We help steady the operation when technology needs attention there and then.
Live event support is strongest when the people on site understand the technology properly.
Event operations are rarely just about one tool. Registration, hardware, speaker support and attendee questions all connect. We step into that live environment and help keep the moving parts working together.
When the check-in printer jams, a speaker can't find their session or the app needs a last-minute change before go-live, there's no support inbox to wait on — there's someone on site who already knows the setup and can act immediately.
A simple way to support live event technology
The strongest onsite support starts before the doors open. We prepare what needs preparing, support what needs supporting and step in quickly when the live environment changes.
Prepare
We help prepare the technology and the setup before attendees arrive so the live operation starts on steadier ground.
Support
We stay close to the live workflows, whether that means registration desks, event apps, speaker support or attendee-facing questions.
Stabilise
When problems appear, we respond quickly so the operation keeps moving and the event does not lose momentum.
Support across the live event environment
Event operations can stretch across desks, devices, speakers, apps and attendees. We support the places where the live experience can either flow well or fall apart quickly.
Registration desks
Support around attendee check-in, badge printing and front-of-house registration activity.
Event app support
Help for speakers, organisers and attendees using the platform during the event itself.
Navigation and attendee guidance
Support where attendees need direction, clarity and a smoother route through the venue.
Hardware deployment
Prepared printers, tablets and event kit that fit the live workflow they are meant to support.
Speaker support
Practical help for people presenting, moderating or relying on digital tools during the event.
Technical troubleshooting
Fast response when live issues appear and the event needs a steady hand rather than guesswork.
We do not disappear once the event goes live.
This is the point where many teams need support most. We stay close to the operation, help steady the technology and deal with issues before they start shaping the attendee experience.
For organisers
A more reliable event environment and fewer pressure points for the internal team.
For speakers
Clearer support around the tools they need to use when timing matters.
For attendees
Less friction around check-in, navigation, apps and the parts of the event that should feel straightforward.
For the wider operation
Support that connects the software, the hardware and the live event team rather than treating them separately.
Questions teams often ask about onsite support
Event operations often get discussed late in the planning cycle. These are some of the practical questions that usually come up once teams start thinking about live delivery properly.
Do we need onsite support if the software is already set up?
Often yes. A setup can look fine before the event and still need live support once attendees, speakers and venue conditions come into play.
Can you support registration and event apps together?
Yes. That joined-up support is often where the biggest value sits because those workflows affect each other in real time.
Do you also help with hardware on site?
Yes. We can support prepared hardware setups where the live operation depends on printers, tablets or related event kit.
Is this only for large events?
No. The value depends more on the complexity of the workflow than on the headline size of the event. For certain project scopes, we are also happy to help with side tasks such as hotel bookings or CME accreditations.
How we've helped
A real example from our work — shared without naming the client.
Full onsite operations for a major European trade show
One of Europe's largest consumer electronics trade shows needed a single operational partner to run the full indoor navigation deployment. VI sourced and hired local staff, coordinated the team onsite, ensured the IPS system ran reliably throughout the event, managed location-based push message delivery, reported directly to the organiser, and coordinated both build-up and breakdown. The client had one point of contact — VI handled everything behind it.
Often combined with
Services that teams typically use alongside this one.
Registration Software
On-site support works best when the registration platform is set up properly in advance.
Onsite Hardware
Badge printers and iPads delivered pre-configured – no setup stress on event day.
Managed Services
Need full technical ownership beyond event day? Managed services covers the whole lifecycle.